Feedback and Complaints

Your experience matters - including when something isn’t right.

Feedback - positive or otherwise- is genuinely welcome at Mindscaper. It helps us stay accountable and continue improving. If something about your care or experience hasn’t felt right, please don’t stay silent. You deserve to be heard.

Making a complaint will not affect the quality of care you receive. If you are currently a client and feel uncertain about raising a concern, you are welcome to bring a support person to any conversation with us.

  • In the first instance, please raise your concern directly with Leigh. This can be done:

    All concerns are acknowledged within five business days and responded to substantially within ten business days. Your concern will be treated with confidentiality and without defensiveness.

  • If your concern is not resolved to your satisfaction, or if you prefer to raise it externally from the outset, you have the right to contact:

    • Health Complaints Commissioner SA hcc.sa.gov.au | 08 8226 8666

    • AHPRA aphra.gov.au | 1300 419 495

    • Office of the Australian Information Commissioner

      For concerns about the handling of your personal or health information | oaic.gov.au‍ ‍| 1300 363 992